Returns & Exchanges
At Rescue Spa, your satisfaction with your skincare regimen is our priority, and we accept returns on most unopened, unused products within 30 days of purchase. Please note that certain professional-grade items and opened products may be subject to a restocking fee or limited to store credit only.
Initiate Your Request
Contact our concierge team via email or our online portal with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the unused items in their original luxury packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship to Boutique
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for transit back to our facility.
Quality Inspection & Refund
Once our estheticians verify the condition of the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing